Tuya ZigBee/BLE Smart Gateway Hub: Smart Home Bridge, Wireless Remote Controller

Weight	9 kg
Dimensions	3 cm
Brand Name	MOES
Communication method	zigbee
Hign-concerned Chemical	None
Origin	Mainland China
State of Assembly	Ready-to-Go
Features	Slot
Gyro	None
Model Number	Hub
Control Channels	2 CHANNELS
Max Speed	New Arrival
Scale	1:5
Certification	CE
APP	Smart Life Tuya App
Wireless Connection	ZigBee
WiFi Frequency	2.4GHz
Total Number Connected	50 for wireless,300 for wired
Working Temperature	-10 Celsius~45 Celsius
Adapter Output	5V 2A
Working Humidity	10%-90% RH (no condensation)

Free Shipping: Our Commitment to You

At PYC Online LTD, we’re dedicated to providing not only high-quality products but also outstanding value and convenience for our customers. That’s why we’re delighted to offer free shipping on all orders. Enjoy your shopping experience with us without worrying about extra delivery costs.

Shipping Timeline

We know how exciting it is to receive your new purchase, so we work hard to ensure timely delivery. Orders are typically dispatched within 3 working days of being placed. Once shipped, your package should arrive within 5-7 working days. While we strive for speedy delivery, we kindly ask for your patience during busy periods or unforeseen delays.

Tracking Your Order

To keep you updated, we’ll send you an email confirmation with a tracking number as soon as your order has been dispatched. Please note that in some cases, tracking information may not be available immediately or for certain shipping methods. Rest assured, this will not affect the delivery of your order.

Need Assistance? We’re Here to Help

Your satisfaction is our priority. If you have any questions, concerns, or require assistance with your order, our friendly customer service team is ready to support you. Feel free to reach out to us at info@pyconline.co.uk, and we’ll respond promptly to ensure your experience with us is smooth and enjoyable.

Order Cancellation Policy

At PYC Online, we understand that flexibility is key to a great shopping experience. That's why we allow all orders to be cancelled until they have been dispatched. If you've finalised your order but wish to modify or cancel it, we urge you to reach out to us immediately. Our dedicated customer service team is here to assist you with any changes you may need.

Refund Assurance

Your satisfaction is at the heart of what we do. We strive to ensure that every purchase you make with us is risk-free and rewarding. That's why PYC Online is committed to offering an unparalleled satisfaction guarantee.

When you shop at PYConline.co.uk, you're covered by our comprehensive protection promises:

• A full refund if your order doesn't arrive.
• A full or partial refund if the item you receive isn't as described.

However, please note that refunds may not be granted under the following conditions:

• Non-delivery due to mistakes made by the customer (e.g., incorrect shipping address provided).
• Non-delivery due to extraordinary circumstances outside our control (e.g., delayed by natural disasters).

For all products, we offer a 14-day money-back guarantee. Should you be dissatisfied for any reason, simply reach out via our Contact Us page or email us at info@pyconline.co.uk to initiate a refund. We'll promptly process your request and refund the purchase price.

Hassle-Free Returns

Your peace of mind is paramount. That's why every purchase comes with a 14-day money-back guarantee. If you're not completely satisfied with your item, let us know. We're committed to making it right.

Policy Detail	Description
First Return Shipping Fee	Return shipping is free for the first return on every order within 14 days of delivery.
Oversized Return Packages	If there are additional charges for an oversized return package, the reimbursement will still be for the amount shown on the Returns/Refunds page.
Multiple Return Requests	If a free return label was provided for an order and it hasn't been used, and you initiate another return request for the same order, you will need to pay for the return shipping fee for the new application.

Before sending any items back, please get in touch with us for approval and return instructions. Our goal is to ensure your return process is as smooth and hassle-free as your shopping experience.

Remember, unauthorised returns will not be accepted. We're here to support you every step of the way, so don't hesitate to contact us for assistance.

Thank you for choosing PYC Online LTD. We appreciate your trust in us and look forward to serving you!