Last updated: 11 October 2026
At PYC Online, we respect your privacy and are committed to handling your personal information responsibly and transparently.
This Privacy Policy explains what information we collect, how we use it, who we share it with and your rights under UK data protection law.
1. Who We Are
PYC Online is operated by PYC ONLINE LTD, registered in England and Wales.
Company number: 15520765
Registered office: 83 Saville Close, Wellington, Telford, England, TF1 2DG
Email: info@pyconline.co.uk
Website: https://pyconline.co.uk
PYC ONLINE LTD is the data controller responsible for personal information collected through our website.
2. Information We Collect
Depending on how you use our website, we may collect:
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Personal details: Your name, billing and delivery addresses, email address and telephone number where provided.
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Order information: Products purchased, order values, transaction references, delivery details and order history.
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Payment information: Payment status, method and transaction details supplied by our payment providers. Payments are processed through supported third-party services.
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Account information: Details associated with your customer account, if you choose to create one.
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Technical information: IP address, browser type, device information and website usage data.
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Communications: Information you provide when contacting us about products, orders, returns or other enquiries.
3. How We Use Your Information
We use personal information to:
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Process payments and fulfil orders.
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Arrange delivery and provide tracking information.
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Respond to customer enquiries and handle returns, refunds and complaints.
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Maintain necessary financial and business records.
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Prevent fraud and protect our website and customers.
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Understand website performance and improve our services.
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Comply with legal and regulatory obligations.
We do not currently send promotional newsletters or marketing emails.
4. Our Legal Bases for Processing
Under the UK GDPR, we rely on different legal bases depending on why information is processed:
Performance of a contract: To process purchases, arrange deliveries and provide customer support relating to orders.
Legal obligations: To maintain required financial records, comply with applicable laws and respond to legally required requests.
Legitimate interests: To protect our business against fraud, maintain website security, respond to general enquiries and improve our services, where those interests are not overridden by individuals’ rights.
Consent: Where consent is required, including for applicable non-essential cookies and similar technologies.
Where processing relies on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.
5. Order Fulfilment & Third-Party Suppliers
To fulfil orders, we share the necessary delivery information with our order fulfilment suppliers, including suppliers operating through AliExpress.
This information includes the customer’s name and delivery address.
We do not provide customer telephone numbers to AliExpress suppliers as part of our normal order fulfilment process.
Suppliers receive the information necessary to prepare and dispatch purchased products.
Relevant information may also be shared with delivery companies, payment providers, website hosting providers and other service providers involved in operating our business.
We do not sell customers’ personal information to advertisers or data brokers.
6. International Data Transfers
Some of our order fulfilment suppliers and service providers operate outside the United Kingdom, including in China.
As a result, personal information required to fulfil an order may be transferred to or accessed from countries outside the UK.
Where UK data protection law requires safeguards for international transfers, we are responsible for ensuring an appropriate legal transfer mechanism applies.
You may contact us for further information about international processing of your personal information and the safeguards applicable to your data.
7. Payments & Security
We accept payment through supported payment providers, including PayPal, debit and credit card services, and Apple Pay where available.
Payment providers process payment information according to their own privacy and security arrangements.
We receive the information necessary to confirm payments and administer orders.
We use appropriate technical and organisational measures intended to protect personal information against unauthorised access, loss, alteration or disclosure.
8. Google Analytics & Search Console
We use Google Analytics to understand how visitors interact with our website, such as which pages are viewed and how people navigate the site.
Google Analytics may process information including online identifiers, approximate location information, device details and website usage data, depending on its configuration and applicable consent settings.
We also use Google Search Console to monitor our website’s visibility and performance in Google Search.
These tools help us improve our website and understand which content is useful to visitors.
Further information about Google’s data practices is available in the Google Privacy Policy.
9. Cookies
Our website uses cookies and similar technologies for functions such as maintaining shopping baskets, supporting checkout, remembering preferences and measuring website performance.
Some cookies are necessary for the operation of the website.
Other cookies, including analytics cookies where applicable, are subject to the relevant consent requirements under UK law.
Visitors can manage available cookie preferences through the cookie settings displayed on our website.
You can also manage cookies through your browser settings, although disabling certain cookies may affect website functionality.
10. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
Order and transaction records may be retained for the periods required by tax, accounting and other legal obligations.
Customer correspondence may be retained where necessary to resolve enquiries, manage disputes or protect legal rights.
Website analytics information is retained according to the settings and retention periods configured for the relevant service.
When information is no longer needed, we take appropriate steps to delete or anonymise it, subject to applicable legal requirements.
11. Your Data Protection Rights
Depending on the circumstances, you may have the right to:
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Request access to your personal information.
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Ask us to correct inaccurate or incomplete information.
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Request deletion of personal information.
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Request restrictions on certain processing.
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Object to processing based on legitimate interests.
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Request transfer of certain information to another provider.
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Withdraw consent where consent is the legal basis.
These rights are subject to applicable legal conditions and exceptions.
To exercise your rights, please contact info@pyconline.co.uk.
We will respond to requests within the timescales required by data protection law.
12. Children’s Privacy
Our website is intended for general retail shopping and is not specifically directed at children.
We do not knowingly collect children’s personal information for marketing purposes.
If you believe a child has provided personal information inappropriately, please contact us.
13. External Websites
Our website may contain links to websites operated by third parties.
We are not responsible for the privacy practices of those websites. We encourage visitors to review their privacy policies before submitting personal information.
14. Changes to This Policy
We may update this Privacy Policy when our services, data processing activities or legal obligations change.
Any updates will be published on this page with a revised date.
Where required by law, we will provide additional notice or obtain consent before introducing new processing activities.
15. Questions & Complaints
If you have questions about how we handle your personal information, please contact:
PYC ONLINE LTD
Email: info@pyconline.co.uk
Registered office: 83 Saville Close, Wellington, Telford, England, TF1 2DG
If you are dissatisfied with how your personal information has been handled, you may also complain to the UK Information Commissioner’s Office (ICO).
ICO website: https://ico.org.uk
We encourage you to contact us first so we have an opportunity to address your concerns.