Welcome to PYC Online’s Frequently Asked Questions. Here you’ll find answers to common questions about orders, delivery, returns, products and payments.
If you need further assistance, please contact us at info@pyconline.co.uk. We’re happy to help.
Orders & Delivery
1. How much does delivery cost?
We offer free standard UK delivery on all orders, with no minimum order value.
2. How long does delivery take?
Orders are usually dispatched within 1–4 working days. Most orders arrive approximately 7 days from the date of purchase.
Delivery times are estimates and may vary depending on the carrier and other circumstances.
3. How can I track my order?
All orders are shipped with tracking. Tracking details are provided after dispatch, although updates may take a little time to appear.
If you need help tracking your parcel, contact us at info@pyconline.co.uk.
4. Why have my items arrived in separate parcels?
If you’ve ordered multiple items, they may be shipped separately and arrive on different days.
Don’t worry — there are no additional delivery charges for separate parcels.
5. Can I cancel or change my order?
Please contact us as soon as possible if you need to change or cancel an order.
We’ll try to make the requested changes before dispatch. If your order has already been sent, your statutory cancellation rights will still apply.
6. What if my order hasn’t arrived?
If your order hasn’t arrived within the expected timeframe, please email info@pyconline.co.uk with your order number.
We’ll check the tracking information, investigate the delay and help resolve the issue.
For more information, please see our Shipping & Delivery Policy.
Returns & Refunds
7. Can I return an item if I change my mind?
Yes. You generally have 14 days from receiving your order to let us know you’d like to cancel your purchase, followed by another 14 days to return the item.
Certain legal exceptions may apply.
8. Who pays for return postage?
If you’re returning an item because you’ve changed your mind, you are responsible for the return postage costs.
If your product is faulty, incorrect or not as described, we’ll cover reasonable return costs where required under your statutory rights.
9. How do I request a return?
Email info@pyconline.co.uk with your order number and details of the return.
We’ll provide the appropriate UK return address and instructions. Return locations may vary depending on the product.
You do not need our approval to exercise your statutory right to cancel within the applicable period.
10. What if my item arrives damaged, faulty or incorrect?
Please contact us as soon as possible with your order number and a description of the issue. Photos can also be helpful.
We’ll investigate and arrange an appropriate solution, which may include a refund, repair or replacement, depending on your statutory rights and the circumstances.
11. How long does a refund take?
For a valid change-of-mind cancellation, refunds are processed without undue delay and no later than 14 days after we receive the returned goods or evidence that you’ve sent them back, whichever is earlier.
Refunds are normally issued to your original payment method. Your bank or payment provider may take additional time to show the funds.
For full details, read our Returns & Refunds Policy.
Products & Shopping
12. How do I know which product variation to choose?
Please check the available options, dimensions, specifications and product images before ordering.
Some products have different sizes, colours, connections or features. If you’re unsure which option is suitable, contact us before purchasing.
13. Can you help me check product compatibility?
Yes. If you’re unsure whether a product is suitable for your existing device or setup, email us at info@pyconline.co.uk.
Please include the product link and relevant model details so we can help you check the available specifications.
For products requiring specialist installation, we may recommend confirming compatibility with an appropriately qualified professional.
14. What happens if a product is out of stock?
Occasionally, availability may change before an order is processed.
If a product you’ve ordered becomes unavailable, we’ll contact you to discuss the options, including an alternative product or a refund.
We won’t substitute a different product without your agreement.
15. Where can I find product instructions or specifications?
Product descriptions include available specifications and other relevant information.
If you need additional details or help finding instructions, please contact us with the product name or link.
You can also explore our Knowledge Hub for practical guides and buying advice.
Payments & Support
16. Which payment methods do you accept?
We accept major debit and credit cards, PayPal and Apple Pay where available at checkout.
All prices are displayed in GBP.
For more information, see our Payment Methods page.
17. Will I have to pay customs fees or additional delivery charges?
No. We offer free standard UK delivery, and the total shown at checkout includes applicable charges.
You won’t be asked to pay additional customs or import fees when your order arrives.
18. How can I contact PYC Online?
For questions about products, orders, tracking, returns or payments, please email:
If your enquiry concerns an existing order, please include your order number so we can assist you more efficiently.
We’re happy to help with questions before and after your purchase.