Free Shipping: Our Commitment to You

We're dedicated to delivering not just quality products, but also exceptional value and service to all our customers. That's why we're thrilled to offer free shipping on all orders, ensuring you get more of what you love without any extra costs.

Shipping Timeline

We understand you're eager to receive your new purchases. That's why we aim to dispatch all orders within 3 days from the time they are placed. Once dispatched, you can expect your order to arrive within 5-7 days. We appreciate your patience and strive to get your order to you as swiftly as possible.

Tracking Your Order

To keep you informed, we'll send an email with a tracking number as soon as your order is on its way. However, please note that in some cases, tracking may not be available. Rest assured, this won't affect the delivery timeline of your order.

Here to Assist You

Should you have any questions or need further assistance, please don't hesitate to reach out. Our customer service team is on standby to offer support and ensure your shopping experience with us is smooth and enjoyable. Contact us at info@pyconline.co.uk, and we'll be more than happy to help.

Order Cancellation Policy

At PYC Online, we understand that flexibility is key to a great shopping experience. That's why we allow all orders to be canceled until they have been dispatched. If you have finalised your order but wish to modify or cancel it, we urge you to reach out to us immediately. Our dedicated customer service team is here to assist you with any changes you may need.

Refund Assurance

Your satisfaction is at the heart of what we do. We strive to ensure that every purchase you make with us is risk-free and rewarding. That's why PYC Online is committed to offering an unparalleled satisfaction guarantee.

When you shop at PYConline.co.uk, you're covered by our comprehensive protection promises:

• A full refund if your order doesn't arrive.
• A full or partial refund if the item you receive isn't as described.

However, please note that refunds may not be granted under the following conditions:

• Non-delivery due to mistakes made by the customer (e.g., incorrect shipping address provided).
• Non-delivery due to extraordinary circumstances outside our control (e.g., delayed by natural disasters).

For all products, we offer a 14-day money-back guarantee. Should you be dissatisfied for any reason, simply reach out via our Contact Us page or at info@pyconline.co.uk to initiate a refund. We'll promptly process your request and refund the purchase price.

Hassle-Free Returns

Your peace of mind is paramount. That's why every purchase comes with a 14-day money-back guarantee. If you're not completely satisfied with your item, let us know. We're committed to making it right.

Before sending any items back, please get in touch with us for approval and return instructions. Our goal is to ensure your return process is as smooth and hassle-free as your shopping experience.

Remember, unauthorised returns will not be accepted. We're here to support you every step of the way, so don't hesitate to contact us for assistance.