Order Cancellation Policy
At PYC Online, we understand that flexibility is key to a great shopping experience. That’s why we allow all orders to be canceled until they have been dispatched. If you have finalised your order but wish to modify or cancel it, we urge you to reach out to us immediately. Our dedicated customer service team is here to assist you with any changes you may need.
Refund Assurance
Your satisfaction is at the heart of what we do. We strive to ensure that every purchase you make with us is risk-free and rewarding. That’s why PYC Online is committed to offering an unparalleled satisfaction guarantee.
When you shop at PYConline.co.uk, you’re covered by our comprehensive protection promises:
- A full refund if your order doesn’t arrive.
- A full or partial refund if the item you receive isn’t as described.
However, please note that refunds may not be granted under the following conditions:
- Non-delivery due to mistakes made by the customer (e.g., incorrect shipping address provided).
- Non-delivery due to extraordinary circumstances outside our control (e.g., delayed by natural disasters).
For all products, we offer a 14-day money-back guarantee. Should you be dissatisfied for any reason, simply reach out via our Contact Us page or at info@pyconline.co.uk to initiate a refund. We’ll promptly process your request and refund the purchase price.
Hassle-Free Returns
Your peace of mind is paramount. That’s why every purchase comes with a 14-day money-back guarantee. If you’re not completely satisfied with your item, let us know. We’re committed to making it right.
| Policy Detail | Description |
|---|---|
| First Return Shipping Fee | Return shipping is free for the first return on every order within 14 days of delivery. |
| Standard Return Shipping Fee | The return shipping fee is £6. This applies after the first free return or beyond the 14 days of delivery. |
| Oversized Return Packages | If there are additional charges for an oversized return package, the reimbursement will still be for the amount shown on the Returns/Refunds page. |
| Multiple Return Requests | If a free return label was provided for an order and it hasn’t been used, and you initiate another return request for the same order, you will need to pay for the return shipping fee for the new application. |
Before sending any items back, please get in touch with us for approval and return instructions. Our goal is to ensure your return process is as smooth and hassle-free as your shopping experience.
Remember, unauthorised returns will not be accepted. We’re here to support you every step of the way, so don’t hesitate to contact us for assistance.
