At PYC Online, we aim to make shopping simple and convenient by offering free UK delivery, reliable order tracking and clear information about delivery times.
1. Free UK Delivery
We offer
free standard delivery on all orders within the United Kingdom, with no minimum order value.
The price displayed at checkout is the total amount payable for your order. Customers will not be required to pay additional customs duties, import charges or delivery fees upon receipt.
We currently deliver to UK addresses only.
2. Order Processing & Dispatch
Orders are usually processed and dispatched within
1ā4 working days after being placed.
Working days are Monday to Friday, excluding UK bank holidays.
During particularly busy periods or unforeseen circumstances, processing may take longer than usual.
Once your order has been dispatched, tracking information will be provided.
3. Estimated Delivery Times
Most orders are delivered in approximately
7 days from the date of purchase, although actual delivery times may vary.
This is an estimate rather than a guaranteed delivery date.
Delivery times may be affected by transport delays, customs processing, public holidays, adverse weather or other circumstances beyond our immediate control.
If an order is expected to take significantly longer than usual, we will aim to keep you informed where possible.
4. Order Tracking
All orders are shipped with tracking.
Once your order has been dispatched, you will receive tracking details so you can follow its progress.
Please note that tracking updates may take a little time to appear after dispatch, depending on the delivery carrier.
If you have trouble accessing your tracking information, please contact us and we will be happy to assist.
5. Multiple Items & Separate Deliveries
If your order contains multiple products, items may occasionally be dispatched in separate parcels.
This means your products might arrive on different days, even if they were purchased together.
There is no additional delivery charge for separate shipments.
6. Delivery Delays
While we aim to deliver orders within the estimated timeframe, occasional delays can occur.
If your order has not arrived within the expected delivery period, please contact PYC Online with your order number.
We will check the tracking information, investigate the delay with the relevant delivery provider and work towards an appropriate resolution.
Your statutory rights regarding delayed deliveries remain unaffected. Where an agreed delivery deadline is missed, you may be entitled to give us an additional reasonable period to deliver or, in certain circumstances, cancel your order and receive a refund.
7. Lost or Undelivered Parcels
If your tracking information indicates that an order has been delivered but you have not received it, please contact us as soon as possible.
We will investigate the situation with the delivery provider.
If your order is confirmed as lost or has not been delivered, we will arrange an appropriate resolution, including a replacement or refund where required by law.
Goods remain our responsibility until they are delivered to you or a person you have identified to receive them, except in circumstances where the law provides otherwise.
8. Incorrect Delivery Information
Please ensure your delivery address and contact details are accurate before completing your order.
If you notice a mistake, contact us as soon as possible. We will try to update the details before dispatch, although changes may not always be possible once an order has entered the shipping process.
Incorrect or incomplete delivery information may cause delays or unsuccessful delivery attempts.
9. Returns & Refunds
If you wish to return an item, please refer to our
Returns & Refunds Policy for information about your cancellation rights, return postage costs and refunds.
10. Contact Us
If you have any questions about your delivery, tracking information or an outstanding order, please contact PYC Online through our website's Contact Us page.
Please include your order number so we can assist you as efficiently as possible.
We are always happy to help resolve delivery-related enquiries.
A***R –
It works with homeassistant zigbee on edge setting
P***r –
Really, so far, amazing. They work very well. The set includes useful adapters for heads, which were not mentioned in the description. If someone knows how to do automation wisely in Tuya, you can save a lot on heating.
W***z –
Thermostatic head very good. Maintains room temperature. Simple assembly and installation.
O***o –
Everything works, but if you have Oventrop thermogloves– you will have to adjust the nut on the radiator for a long time so that the actuator (drive fitting) of the thermostat reaches the valve. Overall, the device looks too plastic-like; the plastic itself scratches easily, but for this price, there probably won’t be anything better. Easily connected to Home Assistant via Zigbee2MQTT. Supports all necessary settings for integrations. Works with NiMh 1.2V batteries
D***a –
I am very satisfied. The head arrived relatively quickly, about a week. It connected to the Tuya gateway without any issues and works very well. It is also very well made. The set includes a rich assortment of adapters for various types of radiator valves. I bought it at a very affordable price. I am not disappointed and will need to buy more.
D***n –
Everything is fine, it works with Zigbee and Home Assistant.
Customer –
Works super well, the best I’ve tested and it’s the smallest š It shows the working status whether it’s heating or closed and the battery percentage after 30 days from 100% to 75%, but for me it really often turns off. There is temperature calibration.
P***a –
Super
D***a –
I highly recommend it. First, I bought 1 to check if it would work smoothly, and then I bought 3 more. They work great. My home is becoming more and more intelligent š I recommend š.
P***r –
It works, I recommend it.
P***r –
everything is working properly
Customer –
The device connects quickly and is easy to set up. It works flawlessly.
Customer –
They work as expected. One has a problem sometimes disconnecting even though it’s not the farthest head; there’s another one next door and there’s no such problem. I’ll keep an eye on it and at most return it. I recommend buying one more just for such occasional malfunctions. They look nice and neat. The display is readable, but the connection method is slightly problematic and you have to feel it. We turn it off, hold the key until something appears on the display, and then release it immediately; it takes about 4-5 seconds.
A***o –
Product matches description. I will share an advice how to make it work. If you have issue 1) install, 2) put in battery 3) push the knob once to calibrate la 4) if you get error e1 – then make sure, that movable stem touches the valve before the end of its way. If not – you will go in the loop la-e1-la-e1. Good luck. Of course it works with zigbee2mqtt at first shot.
Customer –
I have already had several products of this type. No, minus showing the history. It shows the history of the set and achieved temperature, but does not indicate how long the valve was open. Plus, you can program the hysteresis yourself. I recommend it.
Customer –
thinking that the head unit connects to the app and that you still need to buy a gateway