At PYC Online, we aim to make shopping simple and convenient by offering free UK delivery, reliable order tracking and clear information about delivery times.
1. Free UK Delivery
We offer
free standard delivery on all orders within the United Kingdom, with no minimum order value.
The price displayed at checkout is the total amount payable for your order. Customers will not be required to pay additional customs duties, import charges or delivery fees upon receipt.
We currently deliver to UK addresses only.
2. Order Processing & Dispatch
Orders are usually processed and dispatched within
1–4 working days after being placed.
Working days are Monday to Friday, excluding UK bank holidays.
During particularly busy periods or unforeseen circumstances, processing may take longer than usual.
Once your order has been dispatched, tracking information will be provided.
3. Estimated Delivery Times
Most orders are delivered in approximately
7 days from the date of purchase, although actual delivery times may vary.
This is an estimate rather than a guaranteed delivery date.
Delivery times may be affected by transport delays, customs processing, public holidays, adverse weather or other circumstances beyond our immediate control.
If an order is expected to take significantly longer than usual, we will aim to keep you informed where possible.
4. Order Tracking
All orders are shipped with tracking.
Once your order has been dispatched, you will receive tracking details so you can follow its progress.
Please note that tracking updates may take a little time to appear after dispatch, depending on the delivery carrier.
If you have trouble accessing your tracking information, please contact us and we will be happy to assist.
5. Multiple Items & Separate Deliveries
If your order contains multiple products, items may occasionally be dispatched in separate parcels.
This means your products might arrive on different days, even if they were purchased together.
There is no additional delivery charge for separate shipments.
6. Delivery Delays
While we aim to deliver orders within the estimated timeframe, occasional delays can occur.
If your order has not arrived within the expected delivery period, please contact PYC Online with your order number.
We will check the tracking information, investigate the delay with the relevant delivery provider and work towards an appropriate resolution.
Your statutory rights regarding delayed deliveries remain unaffected. Where an agreed delivery deadline is missed, you may be entitled to give us an additional reasonable period to deliver or, in certain circumstances, cancel your order and receive a refund.
7. Lost or Undelivered Parcels
If your tracking information indicates that an order has been delivered but you have not received it, please contact us as soon as possible.
We will investigate the situation with the delivery provider.
If your order is confirmed as lost or has not been delivered, we will arrange an appropriate resolution, including a replacement or refund where required by law.
Goods remain our responsibility until they are delivered to you or a person you have identified to receive them, except in circumstances where the law provides otherwise.
8. Incorrect Delivery Information
Please ensure your delivery address and contact details are accurate before completing your order.
If you notice a mistake, contact us as soon as possible. We will try to update the details before dispatch, although changes may not always be possible once an order has entered the shipping process.
Incorrect or incomplete delivery information may cause delays or unsuccessful delivery attempts.
9. Returns & Refunds
If you wish to return an item, please refer to our
Returns & Refunds Policy for information about your cancellation rights, return postage costs and refunds.
10. Contact Us
If you have any questions about your delivery, tracking information or an outstanding order, please contact PYC Online through our website's Contact Us page.
Please include your order number so we can assist you as efficiently as possible.
We are always happy to help resolve delivery-related enquiries.
Customer –
Okay quality, as you would expect for this price point in terms of thickness and comfort when using it. Colors are not very accurate though. I ordered black-10 expecting a bluish white, but the delivered product was a darker light blue
s***o –
The shipping was super fast!! Out of a big order, this came first. The seller was very kind, attentive, and respectful! I would definitely buy again when i need another mousepad! I would recommend this to my friends.
I***n –
Really large and good quality matches the picture.
G***d –
Mousepad came, right size and everything but it is not a true white color, more a slightly blue tinted off white so if you intend to put it on a white desk, make sure you understand that it might not actually be white.
A***i –
Excellent and fits nicely on the desk. It looks beautiful and i wish it was twice as big but it is big enough for a laptop.
u***r –
Exactly like the photo so freaking cute.
D***o –
I ordered it in the regular size, it’s a very good product, feels like good fabric, and honestly I wish I had bought it in a larger size because I loved the product, it’s really good, I recommend it, I bought it in the regular size (60 x 30). and it’s that big for such a low cost
I***z –
This desk mat is literally so freaking cute. There is a tiny smell but it doesn’t bother me and it goes away after a while but i love this product it’s so cuteee
4***r –
Really good and bigger than i though and thicker and i use it everyday
j***r –
I love this mouse pad as it’s the right size, is a very subtle & tasteful design, and it feels smooth to the touch, great for the mouse i have, thanks!
L***a –
Perfect, thick and heavy! It’s high quality, I bought it for my boyfriend and he loved it!
K***n –
Shipping was faster than expected, and so far i am really enjoying how much faster i can glide my mouse across the pad compared to my previous ones. The black & white colorway goes well with my logitech superstrike + pulsar keyboard as well. One note is that from the product images, you wouldn’t be able to tell that the cherry blossom design is actually cherry blossom flowers + keycap/switches combined– so if you were expecting just flowers (like me) then make sure you’re ok with it!
a***r –
Perfect for fast mouse movements
N***e –
It’s a great mouse pad i love the material and it feels nice
Y***a –
Before i bought it the shipping was going to take really long and on top of that the item delivered past the delivery date but other than that this product is really good quality and just what i wanted.