At PYC Online, we aim to make shopping simple and convenient by offering free UK delivery, reliable order tracking and clear information about delivery times.
1. Free UK Delivery
We offer
free standard delivery on all orders within the United Kingdom, with no minimum order value.
The price displayed at checkout is the total amount payable for your order. Customers will not be required to pay additional customs duties, import charges or delivery fees upon receipt.
We currently deliver to UK addresses only.
2. Order Processing & Dispatch
Orders are usually processed and dispatched within
1ā4 working days after being placed.
Working days are Monday to Friday, excluding UK bank holidays.
During particularly busy periods or unforeseen circumstances, processing may take longer than usual.
Once your order has been dispatched, tracking information will be provided.
3. Estimated Delivery Times
Most orders are delivered in approximately
7 days from the date of purchase, although actual delivery times may vary.
This is an estimate rather than a guaranteed delivery date.
Delivery times may be affected by transport delays, customs processing, public holidays, adverse weather or other circumstances beyond our immediate control.
If an order is expected to take significantly longer than usual, we will aim to keep you informed where possible.
4. Order Tracking
All orders are shipped with tracking.
Once your order has been dispatched, you will receive tracking details so you can follow its progress.
Please note that tracking updates may take a little time to appear after dispatch, depending on the delivery carrier.
If you have trouble accessing your tracking information, please contact us and we will be happy to assist.
5. Multiple Items & Separate Deliveries
If your order contains multiple products, items may occasionally be dispatched in separate parcels.
This means your products might arrive on different days, even if they were purchased together.
There is no additional delivery charge for separate shipments.
6. Delivery Delays
While we aim to deliver orders within the estimated timeframe, occasional delays can occur.
If your order has not arrived within the expected delivery period, please contact PYC Online with your order number.
We will check the tracking information, investigate the delay with the relevant delivery provider and work towards an appropriate resolution.
Your statutory rights regarding delayed deliveries remain unaffected. Where an agreed delivery deadline is missed, you may be entitled to give us an additional reasonable period to deliver or, in certain circumstances, cancel your order and receive a refund.
7. Lost or Undelivered Parcels
If your tracking information indicates that an order has been delivered but you have not received it, please contact us as soon as possible.
We will investigate the situation with the delivery provider.
If your order is confirmed as lost or has not been delivered, we will arrange an appropriate resolution, including a replacement or refund where required by law.
Goods remain our responsibility until they are delivered to you or a person you have identified to receive them, except in circumstances where the law provides otherwise.
8. Incorrect Delivery Information
Please ensure your delivery address and contact details are accurate before completing your order.
If you notice a mistake, contact us as soon as possible. We will try to update the details before dispatch, although changes may not always be possible once an order has entered the shipping process.
Incorrect or incomplete delivery information may cause delays or unsuccessful delivery attempts.
9. Returns & Refunds
If you wish to return an item, please refer to our
Returns & Refunds Policy for information about your cancellation rights, return postage costs and refunds.
10. Contact Us
If you have any questions about your delivery, tracking information or an outstanding order, please contact PYC Online through our website's Contact Us page.
Please include your order number so we can assist you as efficiently as possible.
We are always happy to help resolve delivery-related enquiries.
U***r –
Fast shipping, easy to configure with Alexa, useful even for a large store (1.80×2.10) Very satisfied, I am going to order 2 more.
M***n –
This worked perfectly. Took 5 min to install and setup. Exceeded expectations. I got 3.
J***i –
It works well. With long curtains, you need to modify the chain so it can move continuously, which means removing the chain clip and so on. tie and additionally use glue. The mechanism operates quietly; sometimes the remote control ‘doesn’t catch,’ but it’s rare. In the software, it would be useful to have an option for calibrating the lifting time based on the weight of the roller shutter because when the motor lowers the shutter, it becomes lighter and the shutter speed is faster than when the shutter is up, which leads to system calibration issues – in my case, it lowers further and further by approx. 2mm after each full cycle. But the joy of using it is there anyway! š
Customer –
Very good device, easy to install, meets my expectations. Simple setup with an app and easy to set the bottom and top positions, easy to add scenes, it’s good for me. I recommend it.
Customer –
The product arrived before the estimated delivery time. I bought two units – one for each window. Everything arrived well-packaged and fully functional. It connects very easily with the Tuya Smart app. Intuitive control – motors learn the position of the blinds. The only downside is that assembly is not entirely straightforward for less experienced people.
s***r –
Everything is fine.
Customer –
It arrived very quickly, if it works like the previous ones I bought and installed, it will be great. I am satisfied.
Customer –
Work well
A***i –
Product as described. Great equipment.
J***n –
Fast set up fast learning easy set up on alexa plus wifi.
A***o –
Very useful device
Customer –
Good product. Very accurate. Quite.
Customer –
Checked! It works very well.
Customer –
I have installed the motor for the roller blinds and, after a few days of use, I am very satisfied and recommend it to everyone.
a***r –
It works good, with tuya plugin i managed to set it up in my home assistant. However i have day/night blinds and wanted to set 10% and then go back to closed everyday but then it lost positioning. However fully open/closed seems ok and holding position. Another thing is that it needs this usb module for wifi communication, i hope there will be model with straight motor-wifi router communication or maybe i ll be able to integrate it with zigbee2mqtt in the future to use directly in my closed lan
K***t –
Super cool
Customer –
Fast delivery, product matches the description perfectly at this time with no reservations. We’ll see after some time of use.
Customer –
Great product, no need to open and close the blinds every day, everything happens automatically. I ordered for 3 windows, one blind moves a bit during operation, but that’s probably the fault of the cord.