At PYC Online, we aim to make shopping simple and convenient by offering free UK delivery, reliable order tracking and clear information about delivery times.
1. Free UK Delivery
We offer
free standard delivery on all orders within the United Kingdom, with no minimum order value.
The price displayed at checkout is the total amount payable for your order. Customers will not be required to pay additional customs duties, import charges or delivery fees upon receipt.
We currently deliver to UK addresses only.
2. Order Processing & Dispatch
Orders are usually processed and dispatched within
1–4 working days after being placed.
Working days are Monday to Friday, excluding UK bank holidays.
During particularly busy periods or unforeseen circumstances, processing may take longer than usual.
Once your order has been dispatched, tracking information will be provided.
3. Estimated Delivery Times
Most orders are delivered in approximately
7 days from the date of purchase, although actual delivery times may vary.
This is an estimate rather than a guaranteed delivery date.
Delivery times may be affected by transport delays, customs processing, public holidays, adverse weather or other circumstances beyond our immediate control.
If an order is expected to take significantly longer than usual, we will aim to keep you informed where possible.
4. Order Tracking
All orders are shipped with tracking.
Once your order has been dispatched, you will receive tracking details so you can follow its progress.
Please note that tracking updates may take a little time to appear after dispatch, depending on the delivery carrier.
If you have trouble accessing your tracking information, please contact us and we will be happy to assist.
5. Multiple Items & Separate Deliveries
If your order contains multiple products, items may occasionally be dispatched in separate parcels.
This means your products might arrive on different days, even if they were purchased together.
There is no additional delivery charge for separate shipments.
6. Delivery Delays
While we aim to deliver orders within the estimated timeframe, occasional delays can occur.
If your order has not arrived within the expected delivery period, please contact PYC Online with your order number.
We will check the tracking information, investigate the delay with the relevant delivery provider and work towards an appropriate resolution.
Your statutory rights regarding delayed deliveries remain unaffected. Where an agreed delivery deadline is missed, you may be entitled to give us an additional reasonable period to deliver or, in certain circumstances, cancel your order and receive a refund.
7. Lost or Undelivered Parcels
If your tracking information indicates that an order has been delivered but you have not received it, please contact us as soon as possible.
We will investigate the situation with the delivery provider.
If your order is confirmed as lost or has not been delivered, we will arrange an appropriate resolution, including a replacement or refund where required by law.
Goods remain our responsibility until they are delivered to you or a person you have identified to receive them, except in circumstances where the law provides otherwise.
8. Incorrect Delivery Information
Please ensure your delivery address and contact details are accurate before completing your order.
If you notice a mistake, contact us as soon as possible. We will try to update the details before dispatch, although changes may not always be possible once an order has entered the shipping process.
Incorrect or incomplete delivery information may cause delays or unsuccessful delivery attempts.
9. Returns & Refunds
If you wish to return an item, please refer to our
Returns & Refunds Policy for information about your cancellation rights, return postage costs and refunds.
10. Contact Us
If you have any questions about your delivery, tracking information or an outstanding order, please contact PYC Online through our website's Contact Us page.
Please include your order number so we can assist you as efficiently as possible.
We are always happy to help resolve delivery-related enquiries.
J***r –
Very satisfied.
m***m –
Fast delivery and as described. Thank you and best regards.
U***r –
Exactly as described kind of this kite is built a lot stronger than i had thought ok so i figured i’d give a test flight so walk down to the field and it’s pretty windy so i put it together and get it rigged up and released this thing and at that moment i knew i messed up this kite takes off like a rocket that’s not a joke nearly pulls it out of my hand luckily i had 900ft 50lbs line my next mistake was the cheap real i have it ran through so i finally get a grip on it tears the handle right off my real from it spinning so fast and me trying to stop it this kite is way stronger than i thought Be very careful letting children use this kite now all that being said turns out the wind speed was 20 to 30 mph with gusts up to 45 it had no issues handling these speeds plus me trying to get this thing back to the ground for about 30 minutes so it went through a test run for sure nothing was broken torn i thought for sure it was going to be shedded but it had no problems other thing it’s almost
Customer –
Super kite, I recommend changing the line, I recommend it.
D***e –
Awesome kite best bang for the buck. sent it up really high probably the best kite i’ve ever bought for the kids.
Customer –
All good thanks
Customer –
Very well-made, all parts of the kite fit perfectly together, looks great.
Customer –
large
Customer –
Excellent product of high quality
Customer –
It arrived quickly, looks of good quality, not like the kites you usually get in Colombia for the August season. I still need to fly it.
Customer –
Great, starts very easily and looks good.
Customer –
Beautiful kite, I recommend it. Everything as described.